Terms of Service

1. Agreement

By using this website, submitting an enquiry or placing an order, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it. If you do not accept these terms, do not use the services.

A signed proposal, statement of work or order confirmation takes precedence over these terms where the two conflict. Nothing in these terms limits rights you have under mandatory consumer-protection law in your country of residence.

2. Definitions

• Managed services — strategy, campaign management, creative, tracking, reporting or project work delivered by our team under an agreed scope.
• Panel — the automated self-serve platform offering followers, likes, views, comments and related services by public URL.
• Media budget — money paid to advertising platforms for impressions, clicks or placements. It is separate from our fees.
• Platform — a third-party service such as Meta, Google, TikTok, YouTube, X, Telegram or Spotify.
• Order — a panel purchase of a stated quantity against a specified public link.

3. Managed services

3.1 Scope and approvals

Each engagement is defined in writing: channels, deliverables, reporting cadence, term and fee. Work outside that scope is quoted separately and only begins after written approval. Campaigns go live only after you approve creative, offers and landing pages.

3.2 Access

We require partner or manager access to the relevant advertising accounts and read access to the analytics needed for reporting. You retain ownership of every account and may revoke access at any time. We never require your password and never ask you to disable two-factor authentication.

3.3 Media budget

Unless otherwise agreed, media budget is paid by you directly to the platforms. Where we hold a prepaid budget line on your behalf, it is spent only on your campaigns, reconciled line by line, and any unspent balance is returned or credited at the end of the engagement.

3.4 No guarantee of results

Advertising performance depends on your offer, pricing, market conditions, competition and platform algorithms. We do not guarantee impressions, follower growth, cost per acquisition, revenue or return on ad spend. We do commit to delivering the agreed scope with reasonable skill and to reporting results honestly, including failures.

3.5 Third-party costs

Platform subscriptions, stock imagery, paid talent, hosting, form tooling and similar third-party costs are additional unless the scope says otherwise. Where we purchase on your behalf, they are passed through at cost with documentation.

4. Panel services

4.1 Prepaid balance

Panel services are prepaid. Funds are credited to your balance on cleared payment, in USD. The balance is not a bank deposit, carries no interest, and is not transferable except under reseller terms agreed in writing. Balances remain available while the account is active.

4.2 Order acceptance

Orders are confirmed only when the panel issues a status. We may decline or cancel an order where the link is private, deleted, duplicated within 24 hours, or the request breaches section 5. If an order is declined, the amount is returned to your balance.

4.3 Accuracy of links

You are responsible for the accuracy of the URL or username submitted. Units delivered to a link you supplied in error are not recoverable and are not refundable. Public profiles only; private accounts cannot be processed.

4.4 Delivery windows

Start and completion windows shown in the panel are typical estimates, not contractual deadlines. Platform rate limits, provider capacity and unusually large orders may extend them. Where an order has not started within the stated window, support will restart it or return the value to your balance.

4.5 Drip-feed

Orders above the per-service threshold are spread across the delivery window at no additional cost. This may make the total order appear incomplete until the window closes.

4.6 Refill and refunds

Eligible follower and subscriber services carry a 30-day refill guarantee to the floor stated on the order, limited to one request per order. Undelivered units are credited back to your balance. Delivered units are not refundable. A cash refund is considered only where a service cannot be delivered at all, and is returned to the original payment method within 10 business days.

4.7 Account risk

Some platforms restrict artificially inflated engagement and may filter purchased units or act against accounts. You accept that risk. We do not guarantee account standing, permanent follower retention, or that third parties will consider purchased engagement genuine.

4.8 No credential access

We never request passwords, one-time codes or session access for panel orders. Any request of that kind purporting to come from us is fraudulent and should be reported to grow@otro.bd.

5. Acceptable use

You agree not to use our services to:

• Promote or boost content that is unlawful, defamatory, harassing, or that impersonates another person or brand without authority.
• Spread misinformation, or manipulate a contest, poll or review process in a way that defrauds participants or consumers.
• Advertise prohibited categories, including unlicensed gambling, tobacco and nicotine products, weapons, and unapproved medical claims.
• Infringe intellectual property, or submit links to material you have no right to promote.
• Test stolen cards, abuse refunds, or attempt to exploit pricing or system errors.
• Circumvent platform security, or automate access to accounts you do not own.

We may suspend an account immediately for a breach of this section, cancel outstanding orders, and forfeit the related balance. Where the conduct appears criminal, we may report it to the relevant authority.

6. Third-party platforms

OTRO Digital is an independent company. We are not affiliated with, endorsed by, sponsored by, or an official partner of Meta Platforms, Google, TikTok, YouTube, X, Telegram or Spotify. All trademarks belong to their respective owners and are used only to describe the platforms on which services operate.

Platform policies, auction rules, ad review decisions and account suspensions are outside our control. We are not liable for losses arising from a platform's decisions, outages or policy changes, although we will help you respond to them where the engagement covers it.

7. Your materials and licence

You retain ownership of your brand assets, product data, customer lists and any material you supply. You grant us a limited, non-exclusive licence to use that material for the duration of the engagement solely to deliver the services. You confirm you have the rights needed to supply it.

We do not use client creative, data or results in public case studies without written permission.

8. Our intellectual property

Our methodologies, frameworks, templates, internal tooling and the content of this website remain our property. On full payment, you receive ownership of the final creative assets and deliverables produced for you, excluding underlying templates, fonts, stock licences and third-party components, which remain subject to their own licences.

You may not resell, sublicense or represent our deliverables as your own work except under reseller or white-label terms agreed in writing.

9. Fees, taxes and payment

• Fees are quoted in USD unless stated otherwise and are exclusive of applicable taxes.
• Managed retainers are invoiced in advance; project work may be split into milestone payments.
• Panel balances are prepaid and deducted at order confirmation.
• Bangladeshi clients may settle through supported local channels; the credited amount follows the exchange rate stated at the time of payment.
• Invoices are due within the period stated on the invoice. Overdue amounts may pause delivery and accrue reasonable admin charges where permitted by law.
• Bank fees, currency conversion costs and chargeback fees are borne by the payer.

10. Confidentiality

Each party will protect the other's non-public information with reasonable care and use it only for the engagement. This does not cover information that is public, independently developed, or required to be disclosed by law. Confidentiality survives termination for three years.

11. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising from the services is limited to the fees you paid us in the three months preceding the event giving rise to the claim or, for panel orders, the value of the affected order. We are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of data, or loss of reputation.

Nothing in these terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

12. Indemnity

You agree to indemnify us against claims and costs arising from material you supply, from your breach of section 5, or from your failure to hold the rights required to promote the content you submit.

13. Term and termination

Managed engagements continue for the term stated in the scope and renew monthly unless either party gives 30 days written notice. Either party may terminate immediately for material breach that is not remedied within 10 days of notice, or for insolvency.

On termination you remain liable for fees for work performed up to that date. Prepaid panel balances remain available for 12 months after termination, after which they expire. Refunds of unused balances are at our discretion except where required by law.

14. Governing law and disputes

These terms are governed by the laws of the United States and of the state in which OTRO INNOVATIONS LLC is organised, without regard to conflict-of-laws rules. The parties will first attempt to resolve any dispute in good faith through written notice and a 30-day negotiation period. Unresolved disputes will be referred to binding arbitration seated in that state, conducted in English.

This does not deprive consumers in Bangladesh or elsewhere of the protection of mandatory local law or of the right to bring a claim in a competent local court where such a right cannot be waived.

15. Changes and general

We may update these terms as our services or the law change; the revision date above reflects the current version, and material changes affecting active clients are notified by email. If a provision is found unenforceable, the remainder stays in force. Failure to enforce a provision is not a waiver.

These terms, together with any signed scope or order confirmation, form the entire agreement between us on this subject. Questions: grow@otro.bd.